Privacy Policy

KIKII is designed to comply with applicable privacy laws, which may include:

• the Australian Privacy Act 1988
• the Australian Privacy Principles
• the General Data Protection Regulation, where applicable
• the UK GDPR, where applicable
• the Brazilian General Data Protection Law, where applicable
• the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable

Your rights may vary depending on where you live and how you use KIKII.

This Privacy Policy applies to:

• visitors to the KIKII website
• users of the KIKII app
• people who create an account
• people who browse venues, events, DJs, artists or promoters
• DJs, artists and promoters who create public profiles
• venues, promoters, editors or admins who create or manage listings
• people who use KIKII invoice, billing or business tools
• people who interact with KIKII presales, support, communications or marketing
• people who submit content, live updates, photos, event information or feedback

This policy does not apply to third-party websites, ticketing platforms, venues, social media platforms or external services that KIKII links to or embeds.

The information we collect depends on how you use KIKII.

We may collect information:

• directly from you when you create an account, complete a form, upload content or use a feature
• when you browse or interact with KIKII
• when you save preferences, venues, events or profiles
• when you contact us for support
• when you connect third-party services such as Spotify, Apple or Google login
• from venues, promoters, artists, DJs or admins who submit public listing information
• from publicly available sources, where legally permitted, to help complete or verify venue, event or promoter information
• through cookies, analytics tools, SDKs and similar technologies
• from third-party service providers that help operate KIKII

We aim to collect only the information reasonably necessary for KIKII to function, improve, personalise and remain secure.

We use personal information to:

• create and manage user accounts
• provide venue, event, DJ, artist and promoter discovery features
• personalise recommendations based on your vibes, interests, music taste and location
• display public venue, event, artist and promoter pages
• allow users to save favourites, follow interests and manage preferences
• support event creation, listing and management
• operate invoice and billing tools
• process payments through secure third-party providers
• manage presales, waitlists and event registrations
• send account, support, transactional or service-related messages
• send marketing communications where permitted or consented to
• deliver and manage push notifications according to your settings
• process and display user-generated content or live updates
• verify location for live update submissions
• facilitate in-app chat or messaging features
• moderate reported or inappropriate content
• improve KIKII's design, search, recommendations and user experience
• analyse visits to events, venues, artists, brands and promoters
• monitor performance, reliability and platform security
• detect, investigate and prevent fraud, spam, misuse, abuse or unauthorised access
• comply with legal obligations
• enforce our terms
• support business continuity, corporate governance or future business transactions

Depending on your location, we may rely on one or more legal bases to process your personal information.

These may include:

• Consent, such as for marketing, push notifications, Spotify integration, location access, live updates or public profile visibility where required
• Contract, where processing is needed to provide the services you request
• Legal obligation, where we need to comply with applicable laws or lawful requests
• Legitimate interests, such as operating, securing, improving and analysing KIKII in a way that does not override your rights

Where consent is required, you may withdraw it through your settings, device permissions, unsubscribe links or by contacting us.

KIKII may use your selected vibes, music tastes, saved venues, searches, location, followed artists, event interactions and profile activity to suggest venues, events and experiences that may suit you.

For example, if you regularly save rooftop bars, LGBTI-friendly venues, techno events or late-night clubs, KIKII may use that activity to improve your recommendations.

These recommendations are designed to make discovery easier and more relevant. You can adjust your preferences where account settings allow.

Some areas of KIKII are designed to be public. This may include:

• venue pages
• event pages
• DJ or artist profiles
• promoter profiles
• public bios
• public images
• event line-ups
• social media links
• music genres, tags and vibes
• public event history
• live updates or user-submitted posts

Before publishing or uploading content, make sure you have the right to share it and are comfortable with it being visible.

Private account areas, invoice details, billing details, saved clients and internal account settings are not intended to appear on your public profile.

KIKII may use cookies, SDKs and similar technologies to:

• keep you signed in
• remember preferences, such as your closest city
• understand how the site and app are used
• improve performance and reliability
• support analytics
• personalise content
• improve security
• prevent abuse
• measure marketing performance
• support embedded third-party content, such as maps, music players or videos

Cookie categories may include:

• strictly necessary cookies
• functional cookies
• performance and analytics cookies
• advertising or retargeting cookies
• error monitoring cookies
• embedded content cookies
• consent management cookies

Most browsers allow you to view, delete or block cookies. Blocking certain cookies may affect KIKII features, including embedded content such as maps, Spotify players or other media.

KIKII may use analytics, performance, security, infrastructure and monitoring tools to operate and improve the platform.

These may include services such as:

• Google Analytics
• Cloudflare
• Mixpanel
• PostHog
• Sentry
• Crashlytics
• Firebase
• New Relic
• Hotjar
• Smartlook
• Typeform
• TikTok Pixel
• Meta Pixel
• Google Ads
• AWS
• Vercel
• Typesense
• Google reCAPTCHA
• Firebase App Check

We may analyse visits, searches, interactions, clicks, taps, scrolls, screens viewed and engagement with events, venues, artists, promoters and brands to improve KIKII's recommendations, search and usability.

Where session replay tools are used, they may record interactions such as clicks, taps, scrolls and user interface state to help diagnose issues and improve usability. We aim to configure these tools to avoid collecting sensitive information such as passwords, card numbers and similar sensitive fields.

Session replay, analytics and advertising tools are used according to your consent choices where required.

To operate KIKII, we may use service providers for:

• email marketing
• transactional email
• SMS verification or notifications
• authentication
• cloud hosting
• file storage
• search
• payment processing
• chat
• maps
• analytics
• security
• content delivery
• customer support

These providers may process limited information needed to provide their services.

Examples of services KIKII may use include Mailchimp, SendGrid, Twilio, Firebase, AWS, Vercel, Cloudflare, Typesense, Stripe, Google Maps, Spotify and Stream Chat or similar providers.

To protect KIKII and its users, we may use:

• Google reCAPTCHA to reduce automated abuse
• Firebase App Check or similar app integrity tools
• SMS geo-restrictions to reduce verification fraud
• rate limiting
• web application firewalls
• bot detection
• fraud monitoring
• security logs
• access controls

Some requests may be blocked or limited to protect the platform, users or infrastructure.

We do not sell your personal information for money.

We may share personal information with:

• payment processors
• cloud infrastructure and hosting providers
• analytics and monitoring providers
• search and security providers
• communications providers
• chat providers, when you use chat features
• mapping and media embed providers
• event organisers, promoters, venues or partners where presale terms clearly allow it
• professional advisers, such as lawyers, accountants or insurers
• regulators, law enforcement or courts where required by law
• potential acquirers, successors or advisers in a business transaction

We may also share aggregated or de-identified information that does not reasonably identify you, such as overall platform trends, venue engagement, event performance or search insights.

Where presale, registration or event terms clearly specify, we may share relevant information with event organisers, venues, promoters or partners, such as:

• name
• email address
• phone number
• event preferences
• artists, venues or events followed
• information needed to operate the event or registration

This sharing is limited to the relevant event, presale, waitlist, registration or related communication.

If KIKII offers partner dashboards in the future, we will only share personal information where:

• you have given consent
• it is required to provide a specific feature you use
• it is clearly explained in the relevant terms
• the information is aggregated or de-identified
• the disclosure is otherwise permitted by law

We do not intend to give partners unrestricted access to private account information.

KIKII may link to or integrate with third-party services, including:

• Spotify
• Google Maps
• ticketing platforms
• payment processors
• social media platforms
• SoundCloud
• YouTube
• Instagram
• TikTok
• Facebook
• external venue, artist or promoter websites

This Privacy Policy does not apply to those third parties. When you use embedded content, click external links or interact with third-party services, their own privacy policies and terms apply.

Some third-party embeds may set cookies or use tracking technologies. You can manage these through your browser, device or the third party's own controls.

If KIKII offers push notifications, we may send notifications about:

• events near you
• venues you follow
• DJs, artists or promoters you follow
• saved events
• event reminders
• offers or updates
• platform announcements
• account or security notices

Notifications may be targeted by:

• city or region
• location, where consent is granted
• followed venues, events, artists, promoters or brands
• preferences, vibes or saved interests

You can control push notifications through the app or your device settings.

KIKII may allow you to sign in using services such as:

• Apple ID
• Google account
• other supported social login providers

When you use social login, the provider may share limited information with KIKII, such as your name, email address and account identifier, depending on your settings and the provider's privacy policy.

Your personal information may be transferred or disclosed in connection with:

• a merger
• acquisition
• sale of assets
• investment transaction
• corporate restructure
• bankruptcy or insolvency process
• due diligence for a potential transaction

If your information becomes subject to a different privacy policy, we will take reasonable steps to notify you where required.

We may disclose personal information where necessary to:

• comply with court orders, subpoenas or lawful requests
• respond to law enforcement or regulatory enquiries
• enforce our terms
• protect KIKII's rights, property or safety
• protect users or the public
• prevent, investigate or address fraud, abuse, security issues or technical problems
• support or defend legal claims

We aim to disclose only what is reasonably necessary. Where legally allowed and appropriate, we may notify you of such requests.

Your personal information may be processed in Australia and in other countries where our service providers operate.

These countries may include:

• Australia
• United States
• United Kingdom
• countries in the European Union
• Singapore
• other regions where cloud, analytics, security or infrastructure providers operate

Where required, we use appropriate safeguards for international transfers, such as contractual protections or standard contractual clauses.

Information processed overseas may be subject to local laws and lawful access requests in those countries.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include:

• encryption in transit and at rest where appropriate
• role-based access controls
• least-privilege access principles
• secure authentication
• secure hosting and database controls
• monitoring and logging
• firewalls and rate limiting
• restricted admin access
• security reviews
• masking or excluding sensitive fields from certain analytics tools where possible
• keeping private billing and invoice details separate from public profile content

No website or online service can guarantee complete security. You should use a strong password and keep your login details private.

We keep personal information for as long as reasonably needed to provide KIKII, operate accounts, meet legal obligations, resolve disputes, maintain records, improve services and protect the platform.

Typical retention periods may include:

• account data: while your account is active and for a reasonable period after deletion where needed for compliance or disputes
• invoice and business records: as required for legal, tax, accounting or business purposes
• analytics data: for a limited period based on system settings
• marketing data: until you unsubscribe or withdraw consent
• chat messages: for as long as needed to provide messaging, safety, moderation, legal compliance or backup functions
• live updates: for as long as they remain relevant, unless deleted earlier
• legal records: longer where required by law

If you delete your account, some information may remain where necessary for legal, security, fraud prevention, accounting, dispute resolution or backup purposes.

If previously sent chat messages remain in existing conversations, KIKII may remove your profile identifiers so that the messages appear as being from a deleted or inactive user.

You can access and update some information directly through your KIKII account.

You may also contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before processing your request.

You may request deletion of your account or certain personal information by contacting us.

In some cases, we may need to retain limited information for legal, security, fraud prevention, accounting, dispute resolution, moderation or legitimate business reasons.

If you manage public venue, event, DJ, artist or promoter pages, deleting your personal account may not automatically remove all public listing information, especially where that information relates to a public venue or event rather than only to you personally.

Depending on where you live, you may have rights to:

• access your personal information
• correct inaccurate information
• request deletion
• restrict processing
• object to processing
• withdraw consent
• request data portability
• object to certain profiling
• opt out of certain marketing or targeted advertising
• make a privacy complaint

To exercise these rights, contact us at:

hello@kikii.com.au

We will respond within the time required by applicable law.

If GDPR, UK GDPR or LGPD applies to you, you may have additional rights, including the right to:

• know what personal data we process
• access your data
• correct your data
• request erasure
• restrict processing
• object to processing
• request portability
• withdraw consent
• lodge a complaint with a relevant data protection authority

Where we rely on consent, you can withdraw consent at any time. This will not affect processing that occurred before consent was withdrawn.

If you are a California resident, you may have rights under the CCPA/CPRA, including the right to:

• know the categories of personal information collected
• know the purposes for collection, use and disclosure
• request access to personal information
• request deletion
• correct inaccurate personal information
• opt out of sale or sharing
• limit the use or disclosure of sensitive personal information, where applicable
• not be discriminated against for exercising privacy rights

KIKII does not sell personal information for money. However, some advertising, retargeting or analytics activities may be considered "sharing" or "sale" under certain California privacy rules.

To opt out, contact:

hello@kikii.com.au

Use the subject line: Do Not Sell or Share My Personal Information

Where supported, we also aim to honour legally recognised browser-based opt-out signals such as Global Privacy Control.

KIKII may use personal information, interaction data and usage patterns to personalise recommendations, improve search, detect fraud and protect the platform.

We do not use automated decision-making that produces legal effects or similarly significant effects without your explicit consent or where permitted by law.

Where applicable, you may object to profiling, request human review or ask for an explanation about decisions that significantly affect you.

We may send you emails, SMS messages or notifications about:

• KIKII features
• nightlife recommendations
• saved venues or events
• account updates
• platform news
• promotional campaigns
• tools for DJs, artists, promoters or venues

You can opt out of marketing messages using unsubscribe links, app settings or by contacting us.

We may still send important service, security, account or transactional messages.

Where permitted, KIKII may use advertising and retargeting tools to show relevant ads or measure campaign effectiveness.

This may include services such as:

• Meta Pixel
• Google Ads
• TikTok Pixel
• similar advertising or measurement tools

You can manage advertising preferences through cookie settings, browser controls, device settings, platform opt-outs or by contacting us where required.

Some browsers offer "Do Not Track" signals. KIKII may not respond to generic Do Not Track signals where there is no accepted legal or technical standard.

Where required by law, we aim to recognise legally meaningful opt-out signals such as Global Privacy Control.

KIKII is intended for nightlife discovery and may include venues, events or content aimed at adults.

Our services are not directed to children under 16. We do not knowingly collect personal information from children under this age without appropriate consent.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

Users are responsible for checking venue and event age restrictions, ID requirements and licensing conditions.

If you upload or publish information about venues, events, artists, DJs, promoters, staff, performers or guests, you are responsible for ensuring you have the right to share that information.

You must not upload private, sensitive, misleading or unauthorised information about another person.

KIKII may remove content that appears to breach privacy, safety, legal, copyright, moderation or community standards.

If you have a privacy question, concern, request or complaint, please contact us at:

Email: hello@kikii.com.au

Please include enough information for us to understand and respond to your concern.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator, depending on your location.

We may update this Privacy Policy from time to time as KIKII grows, new features are released, laws change or our service providers change.

The latest version will be published on KIKII with the updated date shown at the top.

Your continued use of KIKII after an update means you accept the revised Privacy Policy.

KIKII collects information to help people discover nightlife, save preferences, create profiles, publish events, use recommendations, submit updates, communicate with others and manage tools such as invoices.

Your public profile information may be visible to others. Your private account details, saved clients, invoices and billing information are private to your account and are not shared on your public profile.

We do not sell your personal information for money. We take reasonable steps to keep your information safe and give you ways to access, correct, delete or manage your information.